Refund Policy

At eBikeNest, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, items must meet the following criteria:

  • Items must be returned within 30 days from the date of delivery.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Items

Please note that the following items are non-refundable:

  • Gift cards
  • Customized or personalized products
  • Products that have been altered or used

How to Initiate a Refund

To start a refund, please follow these steps:

  1. Contact our customer service team at [email protected] to request a refund.
  2. Receive instructions on how to return your item.
  3. Package the item securely, including your proof of purchase, and send it back to us using the provided return address.

Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact us:

Thank you for choosing eBikeNest for your electric biking needs!